Well-informed

Questions & Answers

Here you will find answers regarding our latex products, orders, and discreet shipping.
Frequently Asked Questions

How can we help you?

You can find answers to questions about latex masks, clothing, yard goods, care, ordering, and shipping clearly organized in the following categories.

01

Products

General Questions

Information about our product range, sizes, and proper care.

What products can I find in the shop?

You will find latex masks, latex clothing, by-the-meter fabric, care products, and accessories.

Can I choose colors and finishes?

Many products are available in different colors, sizes, and designs.

How do I find the right size?

Use the measurements and size charts on the respective product page for this purpose.

How to properly care for latex?

Gently clean the material, let it dry completely, and store it in a dark place without creasing.

Can latex cause allergies?

If you have a known latex allergy, products made from natural latex should not be used.

02

Purchasing

Ordering & Payment

Answers regarding orders, payment and individual product selection.

What payment methods do you offer?

The payment methods available at checkout will be displayed to you before you complete your order.

Can I change my order after it's been placed?

Contact us as soon as possible. Whether a change is possible depends on the processing status.

When will my order be processed?

Processing begins upon successful receipt of the order or payment.

Can I return custom-configured goods?

Special return conditions may apply to custom-made or personalized products.

Will I receive an order confirmation?

After a successful order, you will receive a confirmation to your specified email address.

03

Discreet delivery

Shipping

All about delivery times, shipment tracking, and neutral packaging.

Will my order be discreetly packaged?

Yes. Your products will be packaged discreetly and neutrally, without any conspicuous indication of the contents.

Is the sender inconspicuous?

Shipping is done with a neutral and discreet sender name.

How long does shipping take?

You can find the estimated delivery time on the product page or in your order information.

Can I track my order?

As soon as tracking information is available, you will receive it via email.

Do you also ship internationally?

The currently available delivery countries are displayed in the checkout.

Personal Service

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